Privacy Policy



We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on our servers located in Chicago, USA that are protected by physical as well as technological security devices.

We do not sell or rent Your Information to any third parties without your explicit consent.


Registration - My account

Registration includes the information (Your Information) that you need to provide us to deal with us and also to contact you. You agree that we may use (and update) Your Information to manage your Registration and to control your identity during the online checkout proces

The details provided by you during Registration will be protected in accordance with our privacy policy. Your Information will form part of a record of your dealings with us. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Sandoq Store assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account.


Electronic communication

As you use the website and communicate with us electronically, you also consent to receive communications from us electronically, by means of emails, newsletter or by posting notices such as disclosures on the website.

We may monitor, record, store and use any email or other electronic communications for you, to improve the quality of our customer service.


My shopping cart

We reserve the right to limit the number of items selected per person or per order in your shopping cart.


Products information, stock and pricing

While the website strives to provide accurate products information (such as stock availability, pricing, products features, images and specifications) and services information, typographical errors may occur.

The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Errors may occur in the process of providing product/service and pricing information on the website. The website cannot confirm the pricing and total cost of a product/service until online checkout is completed. In the event that a product/service is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product/service information, the website have the right, to either contact you for instructions or cancel your order and notify you of such cancellation. In the event that we accept and process your order online, the total cost will be debited to your credit card account and notifying you by email that the payment has been processed.

Availability of products and prices are subject to change without prior notice


Shipping, delivery and receipt

Free home delivery for orders over 400 SAR, home delivery for 25 SAR for orders less than 400 SAR.

We look forward to serving you in a way that suits your expectations of providing this service, so we hope to provide you with a clear title to ensure fast delivery. The address must include the building number, villa or apartment number, street and city name and postal code. The phone number and the name of the person concerned must be recorded according to the attached form. Before submitting your order, you must check the product specifications very carefully and agree to abide by the terms of sale described in the shopping cart.


Payment

he website provides the possibility to purchase product(s) and /or service(s) online and to settle payment online, Payment transactions including authorizations and settlements will be in Saudi Riyals.

Our payment system includes several methods:

- We accept payment through SADAD payment system, credit cards (Visa or MasterCard only) through the portal of our banking service provider

- We accept payment by bank transfer

For online payment transactions, customer will receive on order acknowledgment once the payment has been authorized. We cannot accept any liability if payment is refused or declined by the credit card supplier for any reason. You should check your bank credit card supplier for that.

We do not store your credit card details on the website. All payment details which are entered through the website payment gateway are encrypted when you enter them. Communications to and from the service provider’s site are encrypted.

We cannot provide any of your payment information obtained via the web to other companies or individuals unless required to by law. This information is processed by our payment merchant.

Credit card details provided by you for benefiting from the online service will be truthful, valid and accurate and you shall use the credit card which is lawfully owned by you. The said information will not be utilized and shared by the online service with any of the third parties unless required for fraud verifications or by law, regulation or court order. The online service will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

In the event that we are unable to supply the full or portion of the order, we will inform you accordingly. A full or portion refund will be given -through credit card- where you have already been charged for.

Using the online payments facility of the website indicates that you accept these terms. If you do not accept these terms, do not use this facility.


Order cancellation

sandoqstore.com Reserves the right to cancel the application for any of the following reasons:

- Reject / Disallow payment

- The customer is delayed for more than (3) one hour for payment through Sadad payment system.

- Wrong delivery address given by customer or wrong contact details or due to customer is not reachable.


Returns, exchange, refund

In case you are not satisfied with your product(s), or the product(s) is defective, within (15) days from the date you receive your order, you can request a “Return Material Pre-Authorization” to return the product(s) to Sandoq Store

In the event of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees. In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees will be charged to the customer.

While preparing for a return, product must be in its original packing with full set of accessories and manuals included. We do not accept return of products which have scratches, are damaged as a result of misuse, we may consider returns that do not satisfy the above criteria.


Warranty

Products sold by us are covered by (2) years manufacturer’s warranty. The minimal manufacturer’s warranty takes effect from the date of purchase.


Amendment of the Privacy Policy

sandoqstore.com may at any time modify the Privacy Policy of the Website without any prior notification to you. You can access the latest version of the Privacy Policy at any given time on our website. In the event the modified Privacy Policy are not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Privacy Policy of Use of this site. Small Order delivery informationLarge Order delivery informatio